Payment

Visa, Mastercard, AMEX, Apple Pay, Interac E-transfer, and debit (in-store only). We are not accepting cash at this time.

Orders

The Wild Pansy is following all precautions to ensure everyone’s safety including clients, couriers and staff. Luckily, we are able to offer contactless delivery in Toronto, GTA, Halton, York, Peel and Durham and a pick up option from our storefront.

We are closely monitoring government restrictions for any updates related to how non-essential businesses are allowed to operate and will adjust our policies as instructed. The shop is currently closed for in-store shopping. For same day orders, we require a minimum of 1 hour’s notice, so please call the shop before stopping by. Our delivery drivers are not currently delivering to hospitals, doctor’s offices or medical buildings.

If you to need to change or cancel your order, please email or call us as soon as possible.

You can change the date, address or card message no later than 48 hours before your chosen delivery/pick up date. We will do our absolute best to accommodate any changes, however once the flowers have been sent out for delivery, we are unable to make such changes.

If you need to cancel your order, you must provide notice no less than 48 hours before your selected delivery/pick up date. If your order has not yet been prepared, we will issue a store credit in the full amount however it expires within 6 months of the issue date. If your order has been prepared and you need to cancel your order, no store credit will be issued and there are no refunds for flower orders while a restocking fee of 20% will apply for non-flower items. We are unable to cancel/refund orders placed the same-day.

The images on our website show our brand aesthetic, style, approximate scale and price point. We custom make each arrangement using the best flowers the market and growers have to offer each week.

Our selection of blooms and colours varies daily and according to availability. If you have a special request, please leave a note in the ‘Notes’ section when completing your order online or call us directly.

We are able to accommodate this request except during peak times such as Valentine’s week, Mother’s Day week, Easter, Thanksgiving and Christmas. We send a photo of the arrangement after it is sent out as once an arrangement is made we are not able to remove any flowers or make any changes.

You will have to place separate orders for each delivery address and your shipping fee will be calculated for each address. If you have multiple items being shipped to the same address, an additional delivery fee may apply if they cannot be packaged in the same bag/box.

Flower subscriptions can be purchased online or over the phone. Our subscription services are available for delivery or pick up and the total is paid in full upon purchase. We offer biweekly or monthly subscriptions for either 3, 6 or 12 month durations and are delivered on the same number you select of each month unless that date falls on a Sunday or statutory holiday and will be bumped either before or after to The Wild Pansy’s discretion.

If you need to change your subscription date for any reason, we require a minimum of 48 hours notice. If you give us less than 48 hours notice, we cannot guarantee a change in date. If you are not home or do not pick up your subscription on the specified date, The Wild Pansy is not responsible to send a replacement arrangement unless otherwise paid for. We call to remind those who have scheduled a pick up the day before.

Subscriptions make the perfect gift! Order one here.

Delivery + Pick Up

We deliver flowers, plants and other items we sell all across Toronto, the GTA, Halton, York, Peel and Durham. See our Where We Deliver for locations and rates. We ship our additional offerings other than flowers and plants Canada-wide and ship via Canada Post. Delivery is calculated at checkout.

We accept same day orders for delivery until 11 am. If you require flowers for the same day, but call after 11 am we can coordinate for you or someone to pick them up from the shop.

For local (Toronto, GTA, Halton, York, Peel, Durham) deliveries, they will be delivered on your selected delivery date before 5 pm for businesses and before 7 pm for residences. We are not able to accommodate specific time requests unless coordinated with us directly and in which an additional delivery fee may apply. For non-local deliveries, we will ship the item(s) within 3-5 business days and cannot guarantee a specific delivery date.

We use a private courier service for our local deliveries and they do not offer tracking at this time therefore we are unable to notify you once the flowers have been delivered. If you have any questions, you can reach out to us directly by email or phone.

We offer delivery 6 days/week, Monday-Saturday except for statutory holidays. We deliver on Sundays for floral holidays such as Mother’s Day.

We do not offer morning delivery unless previously arranged via phone or email and an additional delivery fee will apply. We do not guarantee specific delivery times during Valentine’s week, Mother’s Day week, Easter, Thanksgiving or Christmas.

The Wild Pansy is not responsible to get in touch with the recipient to coordinate a timeworn they will be home. We assume that most orders are a surprise and we require that the sender choose the delivery date for their recipient.

If the recipient isn’t available at the time the delivery is made, our courier will leave the order at their door (weather permitting) or with the reception/concierge (if available). We highly recommend providing the recipient’s phone number so our courier can inform them of the delivery.

In the case of severe weather such as temperatures below 3 degrees Celsius or above 25 degrees Celsius, flowers cannot be left exposed or outside. If the recipient is unavailable, the delivery will be rescheduled for next day and an additional delivery fee will apply.

Definitely! You can select pick up at checkout and the time you intend to pick up your order. We request that you come on your selected date as close to your selected time as possible.

Care + Services

Please see our complete Flower Care information here.

Each flower has a different lifespan, but typically cut flowers last between 4-7 days. To extend the vase life of your cut flowers, see our Flower Care info here.

Dried flowers can last for months, however sun and dust will affect their appearance which is why we recommend replaying your dried flowers every 6 months or so.

With each indoor potted plant, we provide a tag with basic care instructions that include the plant’s name and general care related to light, water, humidity and maintenance. For further questions related to any problems with the health of your plant, we suggest consulting with online plant blogs that may be able to offer more insight than us.

We source our flowers from many growers and farms. We use as many Ontario grown flowers we can, but when the supply or variety is limited we supplement with imported blooms mainly from Holland and South America. Deanna has formed relationships with many small-scale Ontario flower farmers that grow the most stunning and unique varieties which become readily available between June-October.

We offer a wide range of workshops including 1:1, small groups and corporate. All of our workshops are currently taking place virtually. Check back often to our Workshops page (link) for our current offerings. If you're interested in a 1:1 lesson, reach out to Deanna directly at hello@thewildpansy.ca.

YES! We would love to hear from you.

You can fill out our online inquiry form here (link) and refer to our Weddings + Events FAQ here.

Returns, Exchanges & Gift Cards

Customer satisfaction is of the utmost importance to us. All of our flowers, plants and gifts are carefully packaged to ensure they arrive in prime condition- the same way when they left our shop. Sometimes for reasons beyond our control, they may be damaged in transit.

If your order arrives and the flowers do not appear fresh or something is damaged, you must email us within 48 hours after the delivery and include the order number (if applicable), a description of the issue and a photo. If you are unable to provide a photo of the damaged order, unfortunately we are unable to issue any form of credit or replacement.

Due to the perishable nature of flowers and plants, we do not issue refunds or accept returns/exchanges.

All other merchandise with the exception of gift cards can be returned for exchange or store credit only within 1 week of purchase. The item(s) must be returned in their original condition with all packaging. Store credits expire after 6 months of the issue date.

Delivery fees are non-refundable and the customer is responsible for any return/replacement delivery fees.

Gift cards can be purchased online here. An alphanumeric code is sent via email as an E-gift card. If you would like a physical gift card, those can be purchased by phone, email or in-store for pick up only.

You can redeem your gift card online by entering the alphanumeric code during online checkout or in person. We do not have access to the code, therefore it is the responsibility of the customer to provide the code. Gift cards have no expiry and they cannot be redeemed for cash.